Contract due to renew
What a farce! I have been a customer of virgin media for over 17 years. Aware that my contract is due to end next month I gave them a call. Currently I pay £63.10 per month. Offered double download speed but told TNT sports is no longer part of package. Cost would be £59 per month or £75.25 with TNT sports. That’s an increase of nearly 20% (on top of the near 9% increase applied earlier in the year) to receive the same package albeit with a, not required, increase in download speed.
I stated that I would be going elsewhere and was transferred to a department that could offer a better deal. Their offer was higher than the previously offered £75.25 (I think it was £78) per month. When I explained that I was told ‘but this includes doubling your download speed’. I’m sure he didn’t believe me when I said the previous agent had also offered the increased speed. He then placed me on hold whilst he looked into it. After several minutes I suspected the call had disconnected and indeed a voicemail had been left explaining that the call had dropped and that I was on another call when he phoned back (I was still holding on the original call) so could I call again. No new number was offered so I had to call the original department again.
After explaining the situation the operative said he couldn’t improve the offer I had just received from his colleague and that I would be transferred to the other department again. After waiting again for several minutes the line went dead.
I have not been contacted so can only assume my custom is no longer required.