Forum Discussion

Geoffb4's avatar
Geoffb4
Joining in
2 years ago

Contacting customer services without log in details.

Hello, I'm trying to contact vm customer services. I've been with vm for almost 4 years and have never needed to contact them before. I have either forgotten my log in details to access them online, or I possibly never registered online in the first place; I can't remember, I am getting old ! I can't access them over the phone as a user name and memorable word is needed to get through. I've tried to register/ re register with ' My Virgin Media' today but they won't even accept my email address. I need to speak to someone as I am retired and with the cost of living being so high at the moment, I am struggling financially. Does anyone have any ideas?

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello Geoffb4.

    Thanks for your post and welcome to our community.

    Please don't worry about anything at all. I would like to get everything sorted for you.

    I will need to send you a private message though.

    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L