I am tearing my hair out trying to contact Virgin to arrange an engineer to simply move my router downstairs from the bedroom to the living room. I don't have a VM landline and the options on WhatsApp and 0345 454 1111 just take me round in circles. There is no fault with my broadband, I just want the router moved! I am getting very frustrated with this maze!
They don't like having to deal with customers. Wait for the staff to see this here.
Update. Chatbot came back to me and eventually got to chat with a real person. Problem solved but why is it so difficult?
Because VM is in complete disarray, No management or leadership from top to bottom. Wouldnt pay them with washers.
Forum TeamHi Ricklamb,
We’re so sorry you’ve had trouble booking an engineer to relocate your router. We completely understand how frustrating this must be, and we want to make things right for you. To get this sorted quickly, we’ll need to access your account
please keep an eye out for a private message from one of our team members.
We’re here to help.😊
