Hi there B11
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced an issue contacting us in regards to your package. We do not typically handle package changed via the forums but if you can reach out to us on 0345 454 1111, via WhatsApp messenger on 07305 327 112 or you can pop us a DM across via Twitter/X or Instagram and our team will be more than happy to take a look into this there.
I would be happy to check on any over due payments with you here however if you would like, just let me know and I'll pop you a PM to do so.