Confirmation Virgin have received returned equipment.
Hi,
Please could a Moderator confirm whether Virgin Media have received the equipment I returned on the 27/11/24
I haven't heard from Virgin regarding this either way.
Kind Regards
Forum Discussion
Welcome back to our community forums and thank you for your message. We would be happy to look into the status of your equipment return. To look into this better, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
I am also having the same problem. Posted equipment with yodel as advised now getting emails asking for the kit back. Can someone please help. Have receipt from yodel from 02/12/2024.
Hello jojokbir,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your equipment return. Please ignore the emails if you have sent the equipment back and have proof of that, it can take up to 10 days once we receive the equipment back for any charges to be removed from your account.
Kind Regards,
Steven_L
Thanks Steven. I will do that and see what happens. Don't really want to be charged for equipment that I have returned then having to try to recover the monies. Will keep all updated.
If you have returned the kit jojokbir, you have nothing to worry about as the charges on your account will be removed as soon as it has been processed. Please do keep us updated and let us know if we can help any further.
Kind Regards,
Steven_L
