Forum Discussion

jmacp's avatar
jmacp
On our wavelength
8 months ago

Complaint Account Deactivated

Hi

I had an open account with VM a complaint was raised and a Manager came to a resolution with me around the 20/12.

That resolution has not been implemented and I have no way of re raising another complaint!

Please Help!

Thanks

John

 

Complaint.

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    8 months ago

    Hi jmacp, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    8 months ago

    Hi jmacp, thank you for your post.

    We're sorry to hear about the situation you find yourself in 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel