Forum Discussion

Burakiosaurus's avatar
Burakiosaurus
On our wavelength
2 months ago

Charged Twice for Netflix - Why?

Hi All,

Checked my most recent bill, which is almost £15 more than my last bill and it seems I have been charged for Netflix twice. 

Can anyone explain why this may have happened please?

 

 

 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi Burakiosaurus,

    Thank you for reaching out to us in our community and welcome back, we are sorry to hear your bill is higher than usual, has anything changed, have you always had Netflix premium or has this just been upgraded?

    Regards

    Paul.

  • Burakiosaurus's avatar
    Burakiosaurus
    On our wavelength
    2 months ago

    Hi Paul, 

    I have had the same packed since I renewed. I have not made any changes or updates. I have had Netflix Premium since I joined up. 

    This is first time I have been charged twice for it. 

    What should I do?

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 months ago

      In this case, to best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,
       

  • Tavis75's avatar
    Tavis75
    Super solver
    2 months ago

    Looking at the dates, one charge appears to be for January (03/01/2025-02/02/2025) and the other for February (03/02/2025-02/03/2025), so don't think you have been overcharged (though worth keeping an eye on future charges),  just odd that both have both shown up on one bill. Presumably you either weren't charged for Netflix on your last bill, or maybe won't be charged on your next. Possibly just a quirk of where the Netflix renewal dates fell in the billing cycle.