Forum Discussion
- Paul_DNForum Team
Hi Burakiosaurus,
Thank you for reaching out to us in our community and welcome back, we are sorry to hear your bill is higher than usual, has anything changed, have you always had Netflix premium or has this just been upgraded?
Regards
Paul.
- BurakiosaurusOn our wavelength
Hi Paul,
I have had the same packed since I renewed. I have not made any changes or updates. I have had Netflix Premium since I joined up.This is first time I have been charged twice for it.
What should I do?
- Akua_AForum Team
In this case, to best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
- Tavis75Super solver
Looking at the dates, one charge appears to be for January (03/01/2025-02/02/2025) and the other for February (03/02/2025-02/03/2025), so don't think you have been overcharged (though worth keeping an eye on future charges), just odd that both have both shown up on one bill. Presumably you either weren't charged for Netflix on your last bill, or maybe won't be charged on your next. Possibly just a quirk of where the Netflix renewal dates fell in the billing cycle.
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