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Sweep2704's avatar
Sweep2704
Joining in
14 hours ago

Charged Netflix

Just joined Virgin I was supposed to have Netflix included in my package but seem to have had a payment taken from my bank account for it ? Told by the salesman and the engineer I would get an email in the first 24 hours with a link to Netflix. I have not received an email to this effect. I have checked my inbox and junk/spam and there is no email. There are no instructions on the MyVirgin app. I have been trying to sort this out for a week! Very disappointed with the poor communication about this. Obviously this is a common issue given the number of comments about this on here. I am also supposed to get my broadband speed increased to 1gb and we are supposed to have our 02 data doubled. This hasn’t happened either.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi Sweep2704 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with Netflix. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina