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jojito's avatar
jojito
Joining in
2 years ago

Charged for returned equipment

  • Returned the equipment and received a bill for not returning the equipment, will this be refunded? 

3 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there jojito 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have experienced this issue with your bill, the charge would be refunded as soon as the equipment is marked as returned. When was this returned?

    • jojito's avatar
      jojito
      Joining in
      2 years ago

      Thanks for the response Ashleigh.

      I returned the equipment on the 11/04/2024 and can see virgin received it on the 18/04/2024. 
      Will I receive an amended bill? 

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        2 years ago

        Hi jojito thanks for getting back to us.

        So I can take a look on your behalf, to give you some reassurance, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R