Can anyone help me I’ve been charged for a premium Netflix subscription twice this month when I do not have a Netflix account. I use my mother’s account which is her own email and her own payment method. It should have nothing to do with my Virgin bill let I’ve been charged for it.
We do not have a Virgin tv box just an internet package.
I don’t understand how they would be linked as this is what Virgin insist.
Thanks
Forum TeamHey HarryN1, thank you for reaching out and a warm welcome to the community, we are so sorry to hear you've been charged for Netflix.
We can see you've spoken to the team since this post, did they manage to help at all?
How can a system charge for Netflix when the customer only has a Hub for broadband and no VM TV? This seems very odd ...
Forum TeamHey Adduxi, thank you for reaching out and this wouldn't be possible.
We can see the customer above has got some help on this already, if they need anything further we are here to help.
