Forum Discussion

HarryN1's avatar
HarryN1
Just joined
2 months ago

Charged for Netflix

Can anyone help me I’ve been charged for a premium Netflix subscription twice this month when I do not have a Netflix account. I use my mother’s account which is her own email and her own payment method. It should have nothing to do with my Virgin bill let I’ve been charged for it. 
We do not have a Virgin tv box just an internet package. 

I don’t understand how they would be linked as this is what Virgin insist. 

Thanks 

7 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey HarryN1, thank you for reaching out and a warm welcome to the community, we are so sorry to hear you've been charged for Netflix.

    We can see you've spoken to the team since this post, did they manage to help at all?

    • HarryN1's avatar
      HarryN1
      Just joined
      6 days ago

      No help yet. I spoke to customer service and tried to explain that no do not have Netflix in my name or email and I was told they would raise and look into it. I’ve heard nothing but yet I’ve been charged for it. Please can I be contacted as I’m just about ready to leave Virgin now. 
      Thanks 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        6 days ago

        You said in your OP that you use your mother's account but you have your own bills. Is that the reason for the confusion? Does she use Netflix? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    How can a system charge for Netflix when the customer only has a Hub for broadband and no VM TV?  This seems very odd ...

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Hey Adduxi, thank you for reaching out and this wouldn't be possible. 

      We can see the customer above has got some help on this already, if they need anything further we are here to help.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        6 days ago

        Hi HarryN1,

        Netflix customers can opt to have their Netflix charge added to their Virgin Media bill. You mentioned you use your mothers Netflix account. Pease ask that she checks which payment option is currently selected for her Netflix account, as there is an option to add the Netflix fee to the Virgin Media bill. If this is selected, and she wishes to change this, she can change the payment method via her Netflix account directly. 

        If the add to Virgin Media bill isn't selected, and she's making an alternative payment for Netflix, please let us know so we can look into this further. 

        Please pop back to us when you can.