Channels lost after contract renewal

Question

Late last year I was offered a contract renewal with a 20% discount. The renewal offer stated that my package would stay the same.

I agreed to renew but then found that I had lost TNT Sports.

I emailed Virgin who told me that I had been moved from the Maxit package to Mega. The latter does not include TNT Sports.

This obviously goes against what I was told in the renewal offer which was for my current package and that it would stay the same.

Is there any point in putting in an official complaint?

japitts · Answer

On the downside, the 4month timelag between then & now could be questioned, but otherwise that certainly helps your case.

Take a read of the following 2 recent threads that describe a similar scenario with the loss of TNT Sports

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Lost-my-TNT-sports/td-p/5470778

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Mis-sold-contract-and-official-complaint-raised/td-p/5470521

japitts · Answer

Do you have proof of the offer that your package would stay the same?That will make or break your next course of action.

saintsfan49 · Answer

Yes, have this:

Joseph_B · Answer

Hey saintsfan49,Welcome back to the Community Forums and thanks for the post.With this it would be like japitts do you have email confirmation of what was stated in the contract as this would state with regards to TNT.Joe

saintsfan49 · Answer

I had the above notice shown in the previous post where it quite clearly states that my package would stay the same.

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