Hello
I've tried to change the bank in which my direct debit is taken from for my Virgin Media account but when I try to do this I get 'oops something went wrong' so I'm unable to do this online. Does this mean that I have to phone up to get this done?
Please can you assist.
Thanks
Mark
If you moved from one bank to another these days the transfer action should move all your Direct Debits. It’s the new banking code.
Forum TeamHey MAW70, thank you for reaching out and I am sorry to hear this.
As mentioned if you are just moving banks via the SWITCH progress this direct debit will get automatically brought over you do not need to do anything.
We can add this manually for you if you do wish either way, just let us know 🙂
I am having the same problem. Got as far as paying this month’s balance by card as per the instructions but now can’t get to the next step … just getting the oops error message. I want to switch the DDM to my other bank account and change the payment date.
Forum TeamHi Aberfeldy3842, thank you for your post.
We're sorry to hear about the problem you're having 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
