Can't upgrade Netflix to Premium package
Am hoping someone from Virgin can respond and help me here. I've searched the forums and it's clear that this is an issue that many people have had previously, but unfortunately Virgin tech suppor...
Forum Discussion
Kath_F
Hi, did you hear back from your back office team, the "technical issue" is still preventing me from switching to the premium plan (and paying more money to you)
Thanks,
Martin.
Hi Martin44,
I'm afraid I've not heard anything back yet so have chased for an update today.
I suspected that the issue may happen when there is an open work order on the account that has the Netflix codes and raised this as a potential issue but if you're still having the error then this wouldn't be the case. Can you ensure you've refreshed cache and cookies on your browser, log in to My VM and try again to upgrade to the premium?
Pop back and let us know how you get on.
Thanks,