Can't upgrade Netflix to Premium package
Am hoping someone from Virgin can respond and help me here. I've searched the forums and it's clear that this is an issue that many people have had previously, but unfortunately Virgin tech suppor...
Forum Discussion
Just to keep this strand active and possibly get the attention of VM problem solvers - it seems that the "technical issues" that are preventing us from getting netflix premium have been ongoing for at least a week.
When will we be able to get netflix premium through VM.?
If the answer is never (which I suspect),
how do we refuse the free netflix access and switch back to a contract directly with netflix so we can enjoy the premium plan.?
Hi Martin,
Thanks for taking the time to post about your issues relating to upgrading to Netflix premium.
There isn't a known issue relating to this and we have many customers who have upgraded with no issues.
Any time you upgrade, it does need to be done via My VM though and not via Netflix directly. As you're getting an error when trying to do it, please try deleting any cache and cookies on the browser and trying again. It's also worth trying to use another browser.
If you still get the same error, please try via the VM app instead. Keep us posted on how you get on.
Thanks,
Katherine,
Thanks for responding. I have used chrome and edge, before and after clearing caches and cookies and in private windows. It is consistently giving the same error.
It is not possible to try through the VM app, it doesn't have the option to manage your netflix account. Unless you are not referring to the "MyVirginMedia" app
Hi Martin44,
Thanks for coming back to us on this.
Checking on a test account, it is allowing the upgrade and downgrade of the premium plan so I'm unsure why it would not allow you to complete this.
I have sent an email over to the back office teams who deal with Netflix to see if this is something they know of. Once I hear back, I'll pop back here with an update.
Thanks,
Hi all,
I hope you all had a great bank holiday.
I've returned today to some great news. The team have resolved this and it should now be working. Please try upgrading again and let us know how you get on.
Many thanks,
Hi,
Having the same issues cannot upgrade, had 4 waste of time phone calls to VM and 1 contacting Netflix which one of your team recommended. The issue isn't resolved as the last call I made said there is a issue and that the tech team will send me a link between 5-10 days. I cannot believe a simple task to upgrade is made so difficult.
Hope someone out there can help
Kath, until my recent account renewal I was able to upgrade / downgrade through Netflix multiple times. If it's really the case that this isn't possible any longer, I'd suggest you align with Netflix to remove the option through their website.
Hi paulborrett
Thanks for your response - I will drop you a private message so I can see what's happening. I'm sure I will be able to get the changes pushed through for you.
Thanks,
