Hi Virgin Media Community, I'm having trouble switching to paperless billing. After spending hours on hold and exchanging countless WhatsApp messages, I was told it was sorted, but I'm still getting paper bills. They even offered £5 compensation, but that wasn't applied correctly. Has anyone else experienced this, and how did you resolve it?
Hello, I'm having the same issue switching to paperless billing. After spending hours on hold and exchanging countless WhatsApp messages, I was told it was sorted, but I'm still getting paper bills. They even offered £5 compensation, but that wasn't applied correctly as it was reclaimed on the next bill?? How can you resolve this? Reply to this post is my 4th attempt !!
Hi Virgin Media Community, I'm having trouble switching to paperless billing. After spending hours on hold and exchanging countless WhatsApp messages, I was told it was sorted, but I'm still getting paper bills. They even offered £5 compensation, but that wasn't applied correctly. Has anyone else experienced this, and how did you resolve it?
Forum TeamHi Boodrums👋
Thank you for reaching out to us and welcoming you back onto the Community Forum 😊
Sorry to see you're having issues going paperless 😞
I will investigate this for you🧐
Please watch out for the envelope ✉️
Thank you.
