Forum Discussion

marymcnealis's avatar
marymcnealis
Joining in
4 months ago

Paperless billing

I have been trying to switch to paperless billing.  Options don’t work.  Can you help?

  • Martin_N's avatar
    Martin_N
    Forum Team
    4 months ago

    Hi marymcnealis,

    Thank you for your post. I'm very sorry for any issue you've had with switching to paperless billing. 

    Can you expand on what happens when you try to do this via your online account?

    ^Martin

    • marymcnealis's avatar
      marymcnealis
      Joining in
      4 months ago

      Hi Martin

      These are the instructions:  

      1. Sign in to Your Account

      2. Select My profile at the top of the page

      3. Go to the eBilling section and select Switch to eBilling

      4. Follow the instructions to complete your registration

      When I sign in there is no option to switch to e-billing.

      Mary

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        4 months ago

        Thanks for confirming, I'll be happy to take a look at this for you.

        I'll send you a PM to confirm your details so this can be done.

        Regards

        Nathan

  • Jalewis3's avatar
    Jalewis3
    Joining in
    2 months ago

    I have cancelled paper billing several times yet I am still being billed £1.75 for it

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      2 months ago

      Hi Jalewis3 thanks for your post on the Forums although we're sorry to hear of your issues with paper billing.

      Please allow me to send you a PM so I can look into this further for you.

      Expect the PM to arrive shortly and respond directly when you can!
      Many thanks