Forum Discussion

marymcnealis's avatar
marymcnealis
Joining in
4 months ago

Paperless billing

I have been trying to switch to paperless billing.  Options don’t work.  Can you help?
Martin_N's avatar
Martin_N
Forum Team
4 months ago

Hi marymcnealis,

Thank you for your post. I'm very sorry for any issue you've had with switching to paperless billing. 

Can you expand on what happens when you try to do this via your online account?

^Martin

  • marymcnealis's avatar
    marymcnealis
    Joining in
    4 months ago

    Hi Martin

    These are the instructions:  

    1. Sign in to Your Account

    2. Select My profile at the top of the page

    3. Go to the eBilling section and select Switch to eBilling

    4. Follow the instructions to complete your registration

    When I sign in there is no option to switch to e-billing.

    Mary

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      4 months ago

      Thanks for confirming, I'll be happy to take a look at this for you.

      I'll send you a PM to confirm your details so this can be done.

      Regards

      Nathan

      • meensz's avatar
        meensz
        Joining in
        4 months ago

        Hi, can you help me please Nathan? I am having the same issue with not having a link to switch to e-billing as there is no option on My Account