ahoyost
7 months agoTuning in
Can't switch to ebilling
I've just moved home and switched packages, and have been charged for paper billing. I was never asked if I wanted to sign up to paper billing, and was previously on ebilling before the house move/package change.
Like so many other people on here I've tried to follow the 'Switch to eBilling' instructions on the VM website (https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1) but they don't tally with the new layout of the site. I've looked absolutely everywhere and can't find any option to change.
Please help!