Forum Discussion

ahoyost's avatar
ahoyost
Tuning in
8 months ago

Can't switch to ebilling

I've just moved home and switched packages, and have been charged for paper billing. I was never asked if I wanted to sign up to paper billing, and was previously on ebilling before the house move/package change.

Like so many other people on here I've tried to follow the 'Switch to eBilling' instructions on the VM website (https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1) but they don't tally with the new layout of the site. I've looked absolutely everywhere and can't find any option to change.

Please help!

9 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago

    Hi ahoyost 

    The link you posted to switch to ebilling is an old one that hasn't been used for at least a couple of years.

    The method that's generally posted now is to sign into My Virgin Media and click on Account Settings > Marketing & Account Preferences > Contact Preferences > and then highlight the drop down box so it says Email/ Text Messages/ Phone Call/ Post  - apparently that sets up ebilling, however it doesn't always seem to work.

    If not, a member of the forum team may help with this in  a day or two. 

    • ahoyost's avatar
      ahoyost
      Tuning in
      8 months ago

      Thank you for this advice - if this is the case it's ridiculous that the advice that's on the VM website is so out of date, and if this is the new method for switching to ebilling, it's really vague! Particularly as the drop down option you've mentioned includes post, and in my case at least, was already selected.

      In any case, I appreciate you replying, and I've just had a PM from a forum team member so will hopefully get this sorted soon. 😀

       
  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 months ago

    Hi ahoyost 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist with the E-Billing.

    Best wishes.

    • fiitn's avatar
      fiitn
      Settling in
      8 months ago

      Hi John,

      I am having the same issue with e-billing. Could you please advise on what to do?

      Thanks 🙂

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        8 months ago

        Hey fiitn, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community, let me send you a DM and we will take look.