Forum Discussion

Beats1's avatar
Beats1
Joining in
5 months ago

Can't switch over to ebilling

Hi, 

Can someone please help me to switch over to ebilling? When I try to do it over the app or website it takes me to changing/setting up a direct-debit.

Thanks

  • szu's avatar
    szu
    Joining in

    Same here. I have accessed “My Profile” but there is no link to Ebilling

  • Hi there Beats1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your ebilling, I'd be happy to take a closer look into this with you via a private message. 

    I am also so sorry to hear that you szu are also facing this issue I'll be happy to take a closer look via a private message with you as well. 

    I will pop you both a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • Me too. I tried to change it over the phone today (I was previously e-billing without issue but somehow it changed to paper for £1.99 a month). The adviser said I must do it myself via the app. The link on the app and website sends you to direct debits or make a one off payment. No way to register for ebilling.

    • Lee_R's avatar
      Lee_R
      Forum Team

      Hi Elle11 thanks for posting and welcome back to our community.

      I can see you're currently liaising with my colleague Zach on another thread.  I will leave you in his very capable hands.

      Regards

      Lee_R

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi HelenS21, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

      We're sorry to hear you've been having some issues registering for e-billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi HelenS21, 

      Thanks for sticking with me via private message. We're glad that we were able to get things resolved for you. 

      If you have any further issues, pop back and let us know. 

      Many thanks,