Can't sign in to my VM account

Question

Hi all for some reason I cannot sign into my VM account or the connect app .

I input my email and verified password but it's saying no, I have had the password verified months ago but now it will not accept it . It gives me an option to verify another way so I tap on it and receive a link in my email saying tap verify . I do that and it takes me to a page that's counting down and tells me to return to the previous screen but that's still asking for email and password

I can get into my 02 account because I use a 4 digit code not the password.

Help ?

Sabrina_B · Answer

Hi Moogera 👋.Thanks for reaching out to us, sorry to hear of the issues that you are facing with logging into certain apps, are you able to login via the website at all?Please let us know.&nbsp;

Moogera · Answer

Hi no to clarify I cannot login the website or the connect app .

I have 2 emails verifying the link with 02 in August and I was able to sign in both ,02 offered me the use of a passcode , VM didn't so I've used the password a few times which is saved in Google passwords but now the password isn't accepted,I try verify and I'm sent round in circles .

Sabrina_B · Answer

Thanks for the update on this Moogera you may need to change the password, we would not be able to assist with this, it would require a phonecall to our contact team who will be able to do this for you 📞0345 454 1111.

Moogera · Answer

Ok thanks,I fail to understand why the password has to be changed after 3 months of using it successfully

But I understand I'll have to phone the contact team

I'll update this post when it's sorted .

Thanks

Sabrina_B · Answer

We would not be able to answer that as it could need changing for a number of reasons. Do keep us updated on how you get on with the change.

Forum Discussion

Can't sign in to my VM account

9 Replies

Related Content

Account sign in

BBCiplayer constantly needs to sign in

Account Issue

Account - Cable

Email Account Cancellation