ColinGrieve
2 years agoJoining in
Can't reset password on My Virgin Media
I can't reset my password or access my account properly. I've tried calling the customer support line and keep getting fobbed off with the same "it'll take 72 hours for the fault to fix itself" line. When i try and reset my password i get this text.
"You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please contact us and one of our team will help you". But when calling the telephone support, it's always the same answer and no help.
I can't setup the additional information to complete my account or even reset my account. On the My Virgin Media app it doesn't even show the account number and area ref at all. It's blank.