Forum Discussion

norvis's avatar
norvis
Just joined
27 days ago

can't reset my blueyonder email password

any help please.  Ive changed phones and can't access my emails on the new phone.  when ive tried the passwords its coming up incorrect so i need to reset my password but it won't let me.  i can still access emails on my old phone

  • Hi norvis

    Thanks for your first post, welcome to the Community Forums.

    Sorry to hear you're struggling to access your emails on your new phone. Are you using a third party client on your new phone to access your emails? If so, which one? These include applications such as Outlook Mail, iOS Mail ect.

    What's happening specifically when you try to reset your password? 

    You may need to generate an app password if you're trying to access your emails on a third party client. To do this, you'll need to follow these steps:

    Step 1. Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach.

    Select Sign In

    Select Forgotten your email or password? under the password box

    Follow the instructions to change your password

    Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account.

    Sign In to My Virgin Media

    Go to Account settings, then Account details

    Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail

    Then, under Virgin Media Mail app password tap Get password

    Continue the flow and a new secure password will be generated for you

    Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password

    Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.