Can't login to My Virgin Media to see bill - Error Code: FSB50

Exactly what I get. Tried on both the new Android app and chrome browser.

Hi, thanks for that, replied.

I have the same issue. Fsb50. Nothing works. Please contact me.

Well I am done, Virgin have not even tried to reach me, so cancelling DD (they have already taken this month's money which is the last they will get now they can use it as the notice, I can get a very slightly slower speed (tiny), for under £30 a month with £110 cash back on a 12 month contract, Virgins days are numbered with other services running out similar speeds now.

I've been waiting for help, and now they have breached the new contract by taking the full payment, currently in a queue yet again waiting for a response, been over a week now I think, if they want me to stay they will have to offer a deal well under what was agreed and compensation for the grief this is causing, because ever since I was 1 hour from dying, the toxins from the gangrene and infections etc has removed my ability to just function, let alone deal with this shambles of a non-service.

So Virgin breached my new contract, something I was trying to rectify since October 30th, hence coming here hoping to get a response before it hit the fan, as well as being in a queue on the main site for weeks, I tried ringing but no matter what option I used I got automated responses sending useless links to my phone that had nothing to do with my problem.

So virgin can cancel my contract etc as you breached it, which was agreed for £39, as to Virgin not having a better deal that is a load of rubbish, what you mean is that you won't (or can't from your access\ability) offer them to existing customers.

I will also be looking at why I have never been offered a social tariff as I have been retired disabled for 34 years, I know it's a newer thing with the cost of living crisis etc, but Virgin have been told this many times by me, including my complaint some time back if I recall, and even on this new contract Virgin breached, I asked about this when I got through to someone on live chat and I was ignored about it, and now that Virgins strangle hold has gone with the new services having reached my area, Virgin has screwed me up one time to many now, so never mind the £64 illegally taken, and just count up how many years of money you will lose now, not just me, everyone who is doing the same as me now, because more and more people are finding that new services are reaching their areas now, Virgin are no longer the only fast option anymore.

So please send me the date of termination and I can save £108.12 from the contract Virgin breached, and another £110 switch bonus for a 12-month contract, so in a single year I will save a total of £218.12, makes me wonder why I even tried to stay loyal to Virgin, so I'm out, and Thanks for saving me so much money.

I, for one, now have lodged an official complaint with Virgin and if this isn't resolved within the requisite timeframe as required by Ofcom, this will be taken further. This is unacceptable.

I advise you all do the same. Then if and when this gets to Ofcom they will likely have to disclose the amount of complaints they got about the same issue and what action they took. 

It seems the issue has been going since at least 23 August 2023; over 11 weeks ago. This is totally ridiculous.

I feel I must jump in and try and bring some perspective to this problem.

Virginmedia provide an infrastructure for us all to use. 98-99% of the time it works fine. But Virginmedia's service is like a car. We all have one but do we blame the manufacturer if we crash it due to our error.

Virginmedia provide the car (the broadband) yet we supply all manner of driver (software and devices). It creates a bit of a quagmire of hardware, software and network infrastructure. So, when we have a problem, what and whom is responsible?

I had this problem (FSB50 Error). Virginmedia were pretty helpless in resolving this for me. Long story short, I tracked the problem down to some "Kamo" VPN software that had been installed by CCleaner. Removing this software resolved my issue.

Was this Virginmedia's fault? No! Should Virginmedia know how to resolve it? No, we can't expect their support guys to know everything about everything!

I am not affiliated to Virginmedia in any way, just a fellow user (and regular complainant). I just wanted to offer a potential solution and redress the balance.

John

Well virgin excelling themselves this time, they are editing posts, someone responded to my post above, then soon after it disappeared, I mentioned it to a member of staff here saying I would add it to the official complaint I was doing, and now it has been put back again, but not a single acknowledgement about any such things at any point on it, nor any of their own wrong doing , apart from a basic apology over what's happened with the contract, I think this person is trying to do their best, but are limited in what they can do by virgins actions, my best advice to anyone in such a position is document Everything, from day 1, including screenshots as well as copied\saved comms over all channels used, as they can, and Do, change what they don't like if they think they can get away with it, this has not been done lightly by me to get one over them, it is solely about stopping them wriggling out of it and getting away with what they have done, nothing more.

Then even though they breached their own contract, I got a penalty for a missed payment, and the best bit, I got that several hours before I even got a bill from them, so how can I pay, what I never received until after I get the bill(?), I was open from the start about what I was doing, and why, and this was from nearly a month ago while trying to stop this happening to start with, so they knew all about it a long time before it happened, yet I am the bad guy.

And if you really want to have a laugh, they then said they have given me a temp line of minimal credit incase I wanted to pay for any other service I might wish to use, I stopped my DD to stop them taking even more money illegally from me, breaching their own contract by overcharging me, what on earth makes them think I would ever give them another penny again(?), I already told them about this and they said a final bill will be produced at the end of the notice and I said I would clear anything owed, and I still will, only now I want the Ombudsman to set what this amount should fairly be, because their own breach of their own contract has resulted in me having at least 3 inflated bills, and if I find it on my credit report there will be hell to pay.

Did you get a response for this as I am having the same problem. Raymond