Can't login to My Virgin Media to see bill - Error Code: FSB50

I've had more help by the staff here, than anywhere else, problem is they are limited in what they can do, but compared online or phone, they at least try to help, I'd suggest making a post asking for help, and they will probably reach out to you, hope it helps.

Tried Chrome/Firefox with clear cash and cookies but problem still remains.
No VPN

Error Code: FSB50
URL: https://oauth.virginmedia.com/as/8okwbdwgNB/resume/as/authorization.ping

I fixed this by closing my VPN. Not just disconnecting, I actually had to close the program. Even just having it open on my PC, without actually having it connected or even interacting with it in any way, seemed to cause this issue. Which is worrying on a number of levels... but there you go.

I had the following issue for the last few months;

"Login Failed
Error Code: FSB50
Your login request was unsuccessful. Please try again."

I use one of the more common UK VPN apps - NordVPN - It appears there may have been a app update recently which automatically includes WebProtection on by default.

Hovering over the taskbar icon and disabling has fixed issue immediately. See below;

Hope this helps!

i have the same problem 

Well, I hope this is an update to my saga, I mention it here because virgin needs to take note, get rid of it's incompetent staff and start running the company properly, something that it has good staff that are well capable of doing, and yet they keep on getting things so wrong, and people wonder why the charges are getting so high for, because it's the customers who end up paying (literally) for the messing up it's daily running, sending out engineers to activate a new router because their staff deemed it faulty, no matter how many times I said they only need to flick a switch, the engineer came in, saw the new router, asked activation(?) to which I said yes, and 30 seconds later he had it up and running, he didn't even need to be told what was going on, and after said he gets dozens of these calls a week and they cost £60 a time, this is typical your bills are so high now, so if you complain, remember to take screenshots of everything, that way they can't edit your posts (like they did mine until I caught them out), and remember the guys here are about the only ones who are actually trying to help, so don't take it out on them, my final update (I hope) is as follows.

I am now getting nagged to return the router, and I am now also threatened with being charged for it if not returned, are virgins' staff that inept they can't look at a screen and see updates?

I don't mean that against yourselves on here, you're the only ones who has actually bothered to help get all this sorted, but when virgin decided I was to post the box back, as opposed to having a passing engineer just pick it up, they sent out a prepaid packet\label, now I'm sure your aware, even if the rest if the office are not, that when you drop the parcel off, they scan it, this means it goes instantly live on their system, so why am I being threatened with charges for not returning it?

Timeline for this is; 

• Parcel\Packing email notice delivered; 09.12 - 14th December 2023
• Parcel\Packing text notice delivered; 09.28 - 14th December 2023
• Parcel sent\scanned; 15.24 - 15th December 2023
• Threatening email sent; 09.15 - 21st December 2023
• Threatening text sent; 09.19 - 21st December 2023

Just how much more of virgin's incompetence do I have to suffer(?), and you wonder why I have wanted to push this complaint as high as is possible, because it's everything that a good well-run business makes sure never happens, it's not like it's a single slip up, those are understandable and can be handled, but virgin is never ending with messing things up, and even though everything bad that has gone on, is of virgins own making, I have bent over backwards to stop anything going wrong long (weeks) before it went bad, and yet I am the one threatened with my service being cut off, and billed for equipment that is no longer anything to do with me, it's disgusting the way virgin treats it's customers, and I hope this is the last of it, or else I will be seeking legal advice.

Again, I appreciate it's not the staff here at fault, but then that's what virgin does, it puts up people on the front line who end up copping all the flack due to it's own company's incompetence, and for that I'm sorry, but when those who are responsible for all the problems hide themselves away, what else can customers do?

Hi, how long it takes is irrelevant, obviously there is a massive surge on couriers at this time of year, so it's not unexpected, but what IS, expected is for your system to know it has been returned, once the item is scanned and handed over, it goes live on the system, all you have to do is check the tracking code and it tells you it's on it's way, instead you just continue to show the incompetence of the company (the guys here are the only ones who tried to help), once it's logged on the system my part of it all is complete.

I should NOT get a single message about it after it's been scanned, except to maybe say it got to you at whatever point, sending threatening messages to customers is out of order once the item is scanned and on the system, the fact you can automate your system to do that shows how little you think of customers, instead of doing that, how about automating the system to check the status on the couriers system instead as a 1st check point(?), and once you see they have got the item, anything that follows is between you and them, NOT the customers, obviously if it's not showing then fair enough you need answers.

But I checked the tracking before doing anything after those messages and it clearly showed that they had the item for almost a week (it didn't say where as it's manic at Xmas), why can't virgin do the same thing(?), obviously that's too technical for some (literally after some of the staff I have encountered), after that point chase the courier if you want to chase anyone, it's just a further example of virgins laziness to get things right, it would be great to ignore virgins threats, you try it and see what they do to you, and then try and reach them to sort it out, it speaks volumes that customers are being forced to come here for help, because they can't get it anywhere else, I certainly didn't get squat until I came here for it, do the customers a favour and get rid of the incompetent staff, because they are dragging virgin through the mud, and you do have some good staff, and it's heaven when dealing with them.

For general information:

Having been trying for 6 or more weeks to get access to my emails, and to 'My Virgin Media' account, I noted in one of the replies to the FSB50 problem that refreshing the faulty login box (the one that takes you to the FSB50 Error page), sometimes worked.........I am pleased to confirm that, by 'refreshing' [F5, on my desktop] multiple times, it eventually got me into my account and emails!! (NB I had previously uninstalled CCleaner and all its goodies beforehand!).