Forum Discussion

Henchie's avatar
Henchie
Joining in
5 days ago

Cant login on my VM

so I use my @ntlworld.com login expecting to see the new single sign on and i get this message and, what been so annoying, when you click on contact us it sends you on a repeat loop of diagnosis and so I cant find a number to call support, I use broadband and receive emails on  outlook, but now I cant manage my account, any suggestions please?

btw the email I use is valid, as I mentioned about, I used my @ntlworld.com account to reset my password here tonight.

Many Thanks

 

 

8 Replies

  • Hi Henchie 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with registering for your online account. Have you tried this method that has been working for some of our customers 👉 Bing.

    Keep us updated on how you get on. 

  • Charming's avatar
    Charming
    On our wavelength

    @Henchie, 0345 454 1111 is the number for customer support - good luck if you want to go that route!

    • Henchie's avatar
      Henchie
      Joining in

      Thanks for that, about as much fun as waiting on the line for a doctors appointment...lol

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team

        Sorry to hear this is still ongoing for you Henchie 
        Has attempting the login journey through a Private or Incognito mode, as kindly suggested by Adduxi helped at all? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Have you tried using an InPrivate / Incognito page in your Browser?