Forum Discussion

Dukepaul's avatar
Dukepaul
On our wavelength
3 days ago

Can't login anywhere

Everytime I try to login to my account, email, etc.  I get this why?

6 Replies

  • Dukepaul's avatar
    Dukepaul
    On our wavelength

    The issue was it won't let me onto the password page to enter a password in the first place.  So I don't know how changing a password helps?

  • Dukepaul's avatar
    Dukepaul
    On our wavelength

    Since they change my main password, I now can't get into anything on any platform.  Thanks VM.

  • Dukepaul's avatar
    Dukepaul
    On our wavelength

    I don't understand how I can access accounts via chrome and firefox on bluestacks, but not windows 11.

  • Hello Dukepaul,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having logging into your account. 

    Please could you clear your browsers cache and try to log in again, also, please could you try to login using incognito or private browsing mode to see if that changes anything?

    Also, are you using a VPN, when trying to access your online account?

    Kind Regards,

    Steven_L

    • Dukepaul's avatar
      Dukepaul
      On our wavelength

      Nothing works.  I've tried VPN on and off.  Cleared cashe and cookies.  Done private browings and used different browers and all I get ooops something went wrong.  Now what do I do?

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Thank you for that information. We can certainly take a look into this for you. 

        I will private message you now to confirm your details. 

        ^Martin