Can't log in to Virgin Media and can't reset my password
I recently tried to log in to my Virgin Media account but my password wasn't accepted. I have tried on numerous occassions to reset it using the 'Forgot your password ' option. No matter what password I try, all 'strong' I get this;
I've spent hours on chat/WhatsApp trying to find a solution but I'm just left waiting without being connected.
I recently had this issue before I called 'customer service'. An operative changed my password from her end. I wasn't happy with her knowing my password so thought I'd change it. Now I have this issue.
There is no 'Contact us' web-form on the site. If I try to submit a complaint, the site just takes me from one 'help' page to the next and I inevitably end up in the same dead end.
I'm on the verge of dumping Virgin and going elsewhere!