Forum Discussion
6 Replies
- Martin_N
Forum Team
Hi Laura41,
Thank you for your post and welcome to the community.
We're very sorry to hear about the issue with setting up your online account.
To confirm, have you tried different web browsers?
^Martin
- Laura41Joining in
Yes
- David_Bn
Forum Team
Thanks for coming back to us Laura41, to confirm alternative browsers have been attempted.
We are aware of some users experiencing this issue, with our IT team needing to be involved.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
- 3971643747Tuning in
Same issue with me.
- 3971643747Tuning in
My issue solved. Account had already been set up a long time ago, but couldn't log in with what I thought was the password. Tried resetting it, but submitting a new password didn't work: animated VM logo stuck playing on page (attempts using two different browsers on PC almost completely froze them and caused my hard drive to thrash, almost freezing the computer; attempt using browser on my phone just had the animated logo playing). Thought occurred to me that maybe I was trying to change my password to one I'd used in the past and that, therefore, for some reason, VM's system couldn't handle it. On my PC, tried changing my password to one I was almost certain I hadn't used in the past and it was accepted. So, anyone having the problem I had should try making sure they're not trying to submit a 'new' password that's actually an old one, ie one they've used in the past.
- Steven_L
Forum Team
Hello 3971643747,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you were having with your online account. We're glad that you've been able to get your issues resolved and your password changed. Also if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.
Kind Regards,
Steven_L
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