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Laura41's avatar
Laura41
Joining in
3 days ago

Can't get passed the password stage to set up

Anyone got a solution to the setting up an account I can't get passed the password stage it keeps saying "request in progress" and won't advance? I've tried several different passwords and things nothing is working!!! It's useless and I need to access my account 

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Laura41,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the issue with setting up your online account. 

    To confirm, have you tried different web browsers?

    ^Martin

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        16 hours ago

        Thanks for coming back to us Laura41, to confirm alternative browsers have been attempted.

        We are aware of some users experiencing this issue, with our IT team needing to be involved.

        Check out the envelope in the top right hand corner for a private message from me.

        Thanks,

        David_Bn