Forum Discussion

ilr90's avatar
ilr90
Joining in
3 months ago

Can't get a renewal deal despite my broadband almost doubling in price

I can't get a renewal deal on my corrent 1gbit internet. In "My Account" it has the below image displayed. So I click the "Explore your renewal deals"

And then this screen appears

Now its costing me over £80 a month for my broadband & TV and it isn't really affordable so was really hoping I could look at current offers. But if there aren't any available I may end up just having to switch to a provider that isn't going to cost me so much. I have seen various other deals elsewhere for less than 30 a month for 900Mbps, or even 2500Mbps for just over 40 a month.

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    VM will be delighted if you accept their new price right away, but they will not be surprised if you phone in and negotiate.

     When you do so, have some actual prices from competitors to quote to them. They will keep you if they can. 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hi ilr90, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues sorting out a renewal offer. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • unisoft's avatar
    unisoft
    Super solver
    3 months ago

    I have seen various other deals elsewhere for less than 30 a month for 900Mbps, or even 2500Mbps for just over 40 a month.

    So why don't you change providers then as you have done the research by looks of it???? They have proper fibre all the way to the home, it will feel faster because of much less latency than VM (assuming you are coax or RFoG), and if they are an ALTNET, they may even provide same upload speed as download speed and some even offer no in contract price increases. Its literally 1.5 hours usually for an FTTP install. You could always use NOW TV or get a Sky Stream box from Sky around Black Friday for a deal to go with your broadband. You still here? :)