Hi
I'm coming towards the end of my contract and when I log into my account it offers me to explore my options. When I click on the link it just says oops and to call. Can someone help me renew without the long winded phone calls?
Hi indie24,
The forum team don't usually help with contract renewals as they don't have access to all available deals.
When logged into MVM there may be a messenger link/box showing on the right hand side which you can use to chat to an online agent and negotiate a new deal. You should then be able to fine tune exactly what you want in your new package.
You can also try the following cancellation page if you'd rather take that route.
https://www.virginmedia.com/help/leaving
Either scroll to the bottom and click on "No I need more help" which opens another window and click on "Chat to us online", or click on the "I want to cancel" box situated in the "How to cancel your Virgin Media contract" sub section. This will open a pop up window, so ensure you have pop ups enabled in your browser. Then click on "Chat to us online".
(The chat/messenger options won't work if the office is closed or exceptionally busy, so best to try during normal office hours)
You could select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) They have better offers than the front line agents. Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
