Originally Iphone asking for email
blueyonder password which it wouldn’t accept. Tried to access through my virgin media to reset password. I got a verification email and clicked on link I then get the above error code. Can’t access my Virgin Media which is linked to O2 or my email account
VPN is disabled on my iphone
[Mod - title edited for clarity]
Forum TeamHey Terrymac999, thank you for reaching out and a warm welcome to the community we are sorry to hear about this error.
We can see you've spoke to the team since this post, did they manage to help at all?
No they have said 5 days and will reply by email but I can’t access my blueyonder email. I have got as far as a Virgin O2 ID but it will not let me link the accounts.
Forum TeamHi Terrymac999 👋 Thanks for getting back to us!
The error code (IDF-12B) You've mentioned can be device specific. Have you tried logging in via an alternative device? (Something other than the Iphone?)
If not, please give this a go and let us know how you get on!
There's loads of great advice for sign-in issues that can be found here if needed 👉 https://www.virginmediao2.co.uk/help/identity
Thanks for your patience in the meantime. 🌞
