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Pogster66's avatar
Pogster66
Joining in
8 months ago

Cannot switch to ebilling

Hi Carley,

I've jumped on this as I'm experiencing the same problem re ebilling.  I've followed your instructions, to no avail:  

If you click on Account Details, it does not have the option to scroll to Communication Preference.

If you click on Marketing & Contact Preference, then click on ‘Contact Preferences’, then ‘edit’, it does not list ‘eBills’ as an option.  

Can someone from Virgin Media please confirm that my dad's account (as managed by me), is now ebilling. Thanks.

 

 

[MOD EDIT: Post split to create own thread]

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    8 months ago

    Hello Pogster66,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online and e-billing.I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L