Forum Discussion

Cerylin's avatar
Cerylin
Joining in
5 months ago

Cannot switch to ebilling

For some reason it is ludicrously difficult to switch to ebilling. I'm following the page to ebilling and it just takes me to a "make payments page" which says you need to do it through my profile but this option is not available. Please can you just switch my account to ebilling only.

  • Hi Cerylin 

    Welcome to the community forums 

    Sorry to hear you've not been able to set up e-billing on your side. To set up ebilling from your online account can you try the steps below;
     

    •    Click on the Settings tile.

    •    Click on Account Details.

    •    Scroll to Communication Preference and click Edit.

    •    Select "eBills, email, text" from the dropdown menu.

    •    Click Update.

     

    Let us know if this has worked for you, and if not, at what point did the steps fail to change your ebilling settings. 

    • Cerylin's avatar
      Cerylin
      Joining in

      Hi, I have signed in to my virgin media. I clicked on " account settings". I then clicked on "my virgin media account details". There is no "communication preference" option here. All I have is a page that shows "my sign in details", "telephone security details" and "sign out across all devices"