Forum Discussion

RB1993's avatar
RB1993
Joining in
6 months ago

Cannot switch to Ebilling.

Please help me switch to Ebilling. I have done all the things these many posts say and there is no way to switch online or on the app and I cannot get onto a real person on the phone and I cannot get the chat function to understand what I need.

This seems to be a common problem?

I just want to be switched to Ebilling, as the website says it is simple enough.

R

  • Hi R, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you've been having trouble signing up to e-billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Hi RB1993, 

    Thanks for sticking with me via private message. I'm glad I was able to help get things resolved for you. 

    If you have any further issues, pop back and let us know. 

    Take care,