Forum Discussion

Tonypr's avatar
Tonypr
Settling in
26 days ago

Cannot return my kit until October

I recently ended my VM broadband contract.  I have been abroad since May and shall be until October 2025, and cannot return my kit until then.  I have had a couple of emails from VM asking me to return the kit, but I can't do it until I get home.  I have contacted VM via the TerriBot and Terri Bot suggested Whatsapp, which I have tried, but without success,  I'd be grateful for advice on how to get this problem solved reasonably.

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Tonypr 

    Welcome to our forums, and thank you for your first post. We can understand your dilemma, and we want to do our best to help from here. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,