Forum Discussion

Ali50's avatar
Ali50
Just joined
14 hours ago

Cannot reset password

I can’t change my password nor have a passkey. Rang Virgin they said they would put a ticket into the IT desk and would take 2-5 business days. Not heard anything and still can’t reset. Don’t have a recovery code. When I rang the line was so bad and I couldn’t understand the person for most of phone call. My package is due for a renewal soon, considering not renewing due to the terrible service. HOW CAN I RESET MY PASSWORD THAT SHOULD BE A SIMPLE TASK!

account
complaint

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi Ali50 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with resetting the password on the account. So that we can look into this and see where your ticket is up to we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina