Forum Discussion

archie34's avatar
archie34
Just joined
2 months ago

Cannot login to myVirginMedia

Hello all. 

Trying to login in to account via app and browser. But trapped in email verification loop.

  1. Attempt to sign in
  2. Told to verify email
  3. Click on link to verify email.
  4. Attempt to sign in - start loop over again. 

I have emailed virgin media and what's apped for support, but no response. 

Any help would be appreciated 

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello archie34

     

    Sorry to hear of the issues experienced with verifying your VMO2 ID, we appreciate the frustration this can cause and you taking the time to raise this via the forums. Welcome to the community.

     

    At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.

     

    The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.