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NeilLondon99's avatar
NeilLondon99
On our wavelength
2 days ago

Cannot login to My Virgin Media or Sky Sports

What on earth is going on? Tried to watch England v India cricket finale yesterday on Sky Sports app, but could not login. Just asked me to enter my email address (not sure which to use as Tesco is s my old one and is now dead and Gmail my one registered with you, but not my username)?

Entered Gmail, got a link to click on, said my email address was verified and then just exited that page but did nothing else. Same process happens with My Virgin Media, very frustrating and not what I pay for. Any compensation due?

Virgin, please sort this out asap.

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi NeilLondon99 thanks for posting although we're sorry to hear of your concerns raised here.

    Our fixed and mobile networks are operating as usual today, however we’re aware that a small number of customers are experiencing issues accessing some apps. Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.