Forum Discussion

richtin's avatar
richtin
Tuning in
20 days ago

cannot find account number

Hi, need to get into my emails/account but it keeps telling me my password is wrong, but when I ask for a password reset it never sends me an email. I even tried saying I forgot my email address, but then it asks me for an account number that i simply cannot find (and i have saved emails form VM going back to 2012!). 

Can anyone point me to where i could get this info please?

thanks in advance

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    20 days ago

    The Account Number and Area code are on the VM monthly bills.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    20 days ago

    Hi richtin 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with your account. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina