Forum Discussion

giggsuk's avatar
giggsuk
Tuning in
26 days ago

Cannot Add TNT Sport

I added TNT sport on the £12 for 12 months offer, received confirmation of this in an email from webteam.

However a couple of days later received virgin media documents email and an email titled thanks for making those changes, but both stated no changes had been made, and I think my current contract had just been extended.

Please can you let me know why TNT wasn’t added as requested? I’m annoyed at this as was not clear TNT was being removed from my package when I originally renewed. 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    25 days ago

    Hi giggsuk

    Thank you for reaching out to us in our community and welcome we are sorry to hear that you are unhappy with TNT not being part of your package anymore and that an offer to add for £12 wasn't completed.

    So we can check your account I see what is available in regards to TNT I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.

    • murdom7's avatar
      murdom7
      Joining in
      19 days ago

      Hi

      I've also encountered a similar problem. I ordered TNT Sports via an email link for the discounted £12 for 12 months, received the confirmation email with an activation date of 14/02/25. It has not been added and I've spent an hour on webchat and another hour on the phone. Nobody could help in any way or direct me to anyone that could. On top of that I requested my Disney + subscription to be cancelled, which could also not be done. Hoping someone can help here as I'm not willing to use either of the call/chat options again. It's literally soul destroying!

      Thanks 

      • Beth_G's avatar
        Beth_G
        Forum Team
        19 days ago

        Hi murdom7

        Thanks for your post, welcome to the Community Forums.

        I'm really sorry to hear that you're also having some trouble adding TNT Sports to your account and for the experience you've had trying to sort this. I can certainly take a look into this for you.

        I've sent you over a private message so I can take your details.