patdhill2025
8 months agoJoining in
Cancelling engineer visit
My virgin broadband down yesterday after doing the checks on the virgin website it said I needed an engineer visit so I booked one.
Today my service is back up so I went to cancel the visit, I've just used two hours of my time trying to do this online and via whatsapp. Whenever I click "manage your appointment" it runs a check and says my router needs o be factory reset but it is working fine, no option to manage my appointment. Typed by question into the whatsapp chat tool and it doesn't understand and thinks I want to cancel my package.
I'm trying to be good and save an engineer visit but finding it impossible, I really don't want a £25 callout charge. Any help anyone has cancelling a visit would be much apricated.