Forum Discussion

dannymccafferty's avatar
dannymccafferty
Joining in
2 months ago

Can’t sign in to myvirginmedia

I have the identical problem .Did you manage  to sort it and how.

11 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi dannymccafferty,

    We're sorry to hear you can't sign into your online account. 

    Could you please expand on this? What happens when you try to sign in please?

    Are you getting any error messages?

    Please pop back to us when you can. 

    • dannymccafferty's avatar
      dannymccafferty
      Joining in
      2 months ago

      My Virgin Media Mail Inbox on my Packard Bell desktop PC wont open to let me access my e mails .

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        2 months ago

        Hi Dannymccafferty 👋 

        Thanks for getting back to us and keeping this thread updated. Sorry to hear about these difficulties with your VMO2 ID, and as such - difficulties your email access. 

        I will send you a PM to get a few more details to isolate where the issue may be, and also then we can help get an IT ticket raised if needed. 

        Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering support. 

        We can return to this public thread with another update when possible. Thanks for your patience in the meantime. 🌞

  • dannymccafferty's avatar
    dannymccafferty
    Joining in
    2 months ago

    My VirginMedia Mail Inbox won't open to let me access my emails on my desk top PC. This has only happened since VM02 ID came into being. Error message 400 appeared (just once) during numerous attempts .An email mailto:[REMOVED]ntlworld​.com also appeared once but my only two mail addresses are  mailto:[REMOVED]ntlworld​.com or [REMOVED]gmail​.com 

     

    [mod - personal details removed]

  • dannymccafferty's avatar
    dannymccafferty
    Joining in
    2 months ago

    I have phoned Virgin Media on several occasions and spoken to four different assistants. No solution was found...I was given the same process to follow over and over and have had two Recovery Codes on separate occasions neither of which verified.Emails were sent to me by assistants to mailto:[REMOVED]gmail.com  but none arrived on my mobile which usually works.

     

    [mod - personal details removed]

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Have you setup the new mandatory VMO2ID account yet?  If you have, can you connect to My VM and access your mailbox via Webmail?

      • dannymccafferty's avatar
        dannymccafferty
        Joining in
        2 months ago

        The process has been followed up to verify and at that point verification is not recognised.