Forum Discussion

Dan0993's avatar
Dan0993
Joining in
4 days ago

Can’t pay bill due to apparent technical issues

I’m honestly at my wits end here. This service is an absolute joke. I have been trying to pay my bill on the app and website using the quick pay system and constantly it just tells me it isn’t working and to try again later. That’s over 24 hours I’ve been trying. Can’t get a phone number to speak to a person and just pay it either, it’s all automatic and when I try to pay over the automatic service on the phone, it says technical issues. 

the web chat is off the charts dumb. Can’t even understand a simple request like wanting to speak to a human. Wants to put me on through what’s app which also doesn’t work, I get disconnected and don’t get any replies. My services are currently down and I have no way to pay my bill to restart my services. This is a joke. 

account
billing

8 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  If you need is urgent, it really would be best to phone Customer Services directly.

    • Dan0993's avatar
      Dan0993
      Joining in
      4 days ago

      Do you know a number to phone? Every number I have takes me to a bot that leads no where. I’m finding it impossible to get through to a person 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        4 days ago

        There is only the CS number. VM don't like talking to customers, and they would prefer everyone to pay by DD. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Standard Boilerplate;

     📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia