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Gee1991's avatar
Gee1991
Joining in
10 months ago

Can’t find account number and area ref to create new account

I have just joined Virgin and just received my TV and broadband yesterday but just realised that I hadn’t gotten any welcome pack or any info regarding account number and area reference when I was going to sign up online. Anyone can help?

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    10 months ago

    Hi Gee1991,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you've not been able to set up a My Virgin Media online account just yet. I'm going to send you a private message in a few moments, please respond to that when you can and we'll assist further from there.

    Thanks,