Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”.
If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid!
So now I can’t access my account. What am I supposed to do?
PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?
This finally seems to be sorted.
I have to say, this whole experience has been extremely frustrating. No way should a customer be locked out of their own account for three months through no fault of their own.
When I spoke to the ombudsman they expressed some real concern over this, specifically highlighting:
—the massive security issue of not being able to access your account and email settings
—that when a complaint was raised the same person the complaint was about was the person dealing with it
—that it was taking too long for VM to resolve a simple problemAt the ombudsman's request, I gave VM another 2 weeks to fix the problem, and they've barely scraped over the line (one day past the deadline).
I'm done with Virgin Media. The customer service is appalling and next to non-existent. As soon as my contract's up I'm leaving … That's coming from a loyal customer for over 20 years.
