My remote control has a couple of buttons that no longer work and I've been going round in circles trying to solve this and then when I finally go the the right section, I got a message saying that I have had a free replacement in the last 12 months and it will cost me £9.99.
I haven't had a replacement to my knowledge - I have two remotes as I have two boxes.
If we all paid £9.99 they would be laughing all the way to the bank. I am more than a bit miffed !!
Forum TeamHi shirley9937,
Thank you for reaching out to us in our community and welcome, we're sorry to hear your remote control for one of your boxes has stopped working and that you are being charged for a replacement, so I can look into this for you I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.
Paul - I am having the exact same issue as Shirley. Could you please send me an invite to a private chat so I can try and resolve the issue? Thanks
Forum TeamHi there,
Thanks for your post and welcome to our community.
I'm sorry to hear you're having some issues ordering a replacement remote control.
I'll pop you a private message now so I can help.
Please look out for the envelope in the top right of the page and pop back to me when you can.
