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clacksonator's avatar
clacksonator
Joining in
12 months ago

Broadband Renewal Not Gone Through

Hi

I signed up for a broadband renewal deal of £27pm on 25th April (I have an order reference).

I had an email confirmation that this would go live on 28th April, however I have just received a bill for £69.62.

Can someone please look into this and rectify ASAP.

Thanks

2 Replies

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    12 months ago

    Hi clacksonator,

    Thank you for your post - I'm sorry to hear that your renewal doesn't appear to have gone through. 

    I'll be more than happy to take a look into this for you. I've popped over a private message so I can grab the details from you.

    Thanks,

  • mattdinio's avatar
    mattdinio
    Joining in
    12 months ago

    Same sort of issue, did a renewal, new contract is showing as active. However I'm being billed at the out of contract amount of almost £200.