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zhanna185's avatar
zhanna185
Joining in
17 days ago

Bills and Credit

I moved my virgin media account to my new home in March and was assured that my previous contact amount of 52.55 would be honoured.

Upon moving I noticed my bill was saying it would be £166 for the apirl bill. Upon contacting virgin media I was informed that my discounts had been removed and a rolling credit would be added to my account but unfortunately I had to pay the £166 (which covers the two months) as the bil was already processed. I accepted with the assurance I wpuld be refunded the difference in the next bill and my rolling credit would be applied. 

Now we are in the may bill and my bill is saying I owe £86 so my refund nor rolling credit have been applied. I have spoke with virgin media a number of times and been assured in the past it would  be fixed and it has not. I unable to afford to pay this amount t again and I am really annoyed that I have been lied to

 Any help is appreciated

 

bills
Credit owed

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    17 days ago

    Hi zhanna185 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your contract since moving home. So that we can look into this and assist we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina