Bills and Credit
I moved my virgin media account to my new home in March and was assured that my previous contact amount of 52.55 would be honoured. Upon moving I noticed my bill was saying it would be £166 for the apirl bill. Upon contacting virgin media I was informed that my discounts had been removed and a rolling credit would be added to my account but unfortunately I had to pay the £166 (which covers the two months) as the bil was already processed. I accepted with the assurance I wpuld be refunded the difference in the next bill and my rolling credit would be applied. Now we are in the may bill and my bill is saying I owe £86 so my refund nor rolling credit have been applied. I have spoke with virgin media a number of times and been assured in the past it would be fixed and it has not. I unable to afford to pay this amount t again and I am really annoyed that I have been lied to Any help is appreciated