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Scottyboy99's avatar
Scottyboy99
Dialled in
2 years ago

Billing Complaint

Hello,

I have tried web chat and also phoning but no joy due to robots and automation. The pesky robots on web chat almost cancelled my whole package! Anyway I am complaining due to recently having a price rise from 37 to 49 for my broadband and line. Then this month a so called promotional item ends and I am now paying a draconian 76 a month for my broadband/line package! This is an obscene amount for broadband and line. Please can a moderator contact me so this can be addressed? When I signed with Virgin about a year ago I took an O2 sim which I didn't really need and I feel I have been mislead. I am paying almost double what I did a year ago and I also have the O2 sim I pay for ontop of this. 

Thanks,

Wayne

6 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    If your contract has just finished you'll be on a rolling monthly 'contract' at a 'no longer a new customer' price.

    So, not really a complaint as it's expected to increase when no longer in contract.

    You can contact VM to see if you can sign up to a new contract, however, you can't expect it to be the same price as previous.

    • Scottyboy99's avatar
      Scottyboy99
      Dialled in
      2 years ago

      However 76 a month for broadband seems ridiculous when compared to competitors. For line and 1 gig broadband. I don’t even get any TV! would still like a moderator to contact me on this as I feel this is draconian 

       

      Thanks

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Scottyboy99 

        Welcome back to our Community Forums and thanks for your post. 

        We're always more than happy to review your package and offer you a deal that suits your needs and budget. 

        It's not something we can assist with via the Forums but if you do call our team on 0345 454 1111 they will be able to help you further with this. 

        Let us know how you get on!